Privacy Policy – Travel Booking Counter (TBC)

Effective Date: March 2026


Introduction

Travel Booking Counter (TBC) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the safeguards we apply to protect your data.

About Travel Booking Counter

Travel Booking Counter (TBC) is an independent travel services provider. While TBC itself is not an ATOL or ABTA holder, we only partner with suppliers who are fully licensed and compliant under ATOL, ABTA, and the Civil Aviation Authority (CAA).

This means that all holidays, flights, and packages offered through Travel Booking Counter are supplied via trusted partners, and by default, are ATOL protected and compliant with applicable regulations.

This Privacy Policy applies to Travel Booking Counter, its websites, mobile applications, and mobile websites (collectively referred to as the “Platforms”), unless you are specifically notified of another privacy notice or policy by a particular supplier or partner that collects your personal information.


Personal Information We Collect and Use in the Event of an Emergency

In emergencies, TBC may collect and process personal information such as your name, contact details, passport information, emergency contacts, and next of kin. If the emergency relates to your health, sensitive medical information may also be collected.

We use this information to:

Legal Protection: Customers are responsible for providing accurate emergency details. TBC cannot be held liable for delays or issues caused by incomplete or inaccurate information.


Personal Information We Collect and Use When You Use Our Platforms

When you use our website or mobile applications, we collect information through cookies and similar technologies.

We use this information to:

Legal Protection: Customers control cookie and location settings. TBC cannot be held liable for reduced functionality if these are disabled.


Personal Information We Collect and Use for Legal, Compliance, Regulatory and Crime Detection and Prevention Purposes

TBC may process personal information to comply with legal obligations and prevent fraud. This includes identity verification, credit checks, accounting, audits, and CCTV monitoring.

Legal Protection: Customers must provide accurate information. TBC cannot be held liable for delays caused by incomplete data.


Personal Information We Collect and Use from Third Parties

TBC may receive information from travel agents, suppliers, or referrals.

We use this information to:

Legal Protection: Responsibility for obtaining consent lies with the third party. TBC cannot be held liable if information is shared without authorization.


Personal Information We Collect and Use When You Are Making a Payment

We collect payment details such as cardholder name, billing address, and bank account information.

We use this information to:

Legal Protection: Customers must provide accurate payment details. TBC cannot be held liable for failed transactions caused by incorrect information.


Legal Basis for Using Your Personal Information

TBC processes personal information based on:

Legal Protection: Customers may object to certain processing, but this may affect service delivery.


Sharing Your Personal Information with Others

TBC may share information with suppliers, service providers, banks, regulators, and law enforcement when necessary.

Legal Protection: TBC only shares data with trusted partners under confidentiality obligations. Customers are responsible for providing accurate data.


Personal Information We Collect and Use for Marketing Purposes, Profiling and Analytics

TBC may use your information for marketing, profiling, and analytics to improve services and personalize offers.

Legal Protection: Marketing is only sent with consent. Customers manage preferences. TBC cannot be held liable for missed offers if you opt out.


Retention of Personal Information

TBC retains personal information only as long as necessary for legal, contractual, or operational purposes. Once expired, data is securely deleted or anonymized.

Legal Protection: Customers cannot demand indefinite retention or deletion where legal obligations apply.


Your Rights

Depending on applicable laws, you may have rights such as access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Legal Protection: TBC will honor valid requests but cannot be held liable for disruptions caused by exercising certain rights (e.g., deletion of booking data).


Transfers of Your Personal Information

TBC may transfer data internationally to fulfil bookings or comply with legal requirements. Safeguards such as contractual clauses are applied.

Legal Protection: Customers must provide accurate information for international travel. TBC cannot be held liable for disruptions caused by refusal to provide required details.


Security of Your Personal Information

TBC applies technical and organizational safeguards, including encryption, restricted access, and fraud monitoring.

Legal Protection: Customers are responsible for safeguarding account credentials. TBC cannot guarantee absolute security due to the nature of online communications.


Changes to This Privacy Policy

TBC may update this Privacy Policy at any time. Updates will be published on our Platforms, and significant changes will be communicated directly.

Legal Protection: Customers are responsible for reviewing the latest version. Continued use of services constitutes acceptance.


Contact Us

If you have questions or requests regarding this Privacy Policy, you may contact us at:

Legal Protection: Customers must provide accurate details when submitting requests. TBC reserves the right to retain correspondence for compliance purposes.